The most valuable piece of advice I ever got came from my mother when I was 9 years old: “Not everyone is going to like you,” she said, matter-of-factly. Heartbreaking news – and a shocker, no less – to a 9 year-old, but it helped me out a lot later in life. Anytime I was [...]
Category Archives: customer service
Are you a professional…or a pushover?
Those who know me personally say that I’m direct. Straightforward. Never one to be told, “so, tell me how you really feel.” In my personal life, I’m pretty good at cutting the muck. Dropping stuff that wastes my time, disinterests me, or drains me. In business, not so much. Simply put, I’m a stickler for [...]
What's the cost of not following up?
The call came in the middle of a busy morning, right between my preparing to send a proposal to a prospective client and getting ready to head out for some errands. “Hi Nichole. This is Andrew from XYZ company. I’ve been out of pocket for awhile and I wanted to know if you’re still interested [...]
Want More Business? Give Good Service
Today, I did something I never do: I complained to the manager of a banking establishment about the poor customer service I received. I had gone to the bank to make a deposit into my account. I approached the counter, where a stoic teller stood, silent. “Hello,” I said. She returned a limp, unenthusiastic, “hello.” [...]
Simply Stated Solutions P.O. Box 742801, Riverdale, GA 30274 - 404-915-4157